Efficient development of filter bag from konfAir resulted in new large order
Flexible production and efficient solutions are keywords at konfAir. Customers like HiFlux Filtration A/S from Hedensted often experience this when encountering new challenges that need to be solved.
Recently, HiFlux Filtration A/S had a task for konfAir that had to be solved quickly but with the highest quality. konfAir successfully solved the task and it quickly became a large order:
– I especially experience their flexible production when we need something fast - or just one piece. We get most of our filter bags in polypropylene, but sometimes there are some extra requirements when for example we work with nylon instead, says Ole Handberg, Section Manager Sales Administration at HiFlux Filtration A/S and elaborates:
– The following example is from a recent project with one of the large dairies which ended well because of konfAir's help. The customer used ordinary filter bags for cooling water, but during the cleaning it would take far too long for the water to flow through because the filtered particles would build up. It could take up to an hour. Therefore, they had a desire for another filter bag design.
The right partner resulted in a large order
The new filter bag is one of many examples of well-solved tasks that Ole Handberg remembers from many years of collaboration. This particular project ensured HiFlux Filtration A/S a larger order for which Ole Handberg is happy to share the credit with konfAir:
– I contacted konfAir, who immediately started producing a nylon bag that we could try. We picked up two new bags later that day, drove out to the customer and tested them. It worked right away. The water ran through much faster. And then the dairy placed an order of approximately DKK 300,000 for a new filter system - because we could solve their problem quickly.
Two filters with four filter bags in each have now been ordered. Ole Handberg fra HiFlux Filtration A/S also emphasizes that there is a lot of competition to bid on assignments with filter bags:
– That is why it is important for us to have a partner like konfAir. It means that we can move quickly and solve acute problems.
”konfAir is the best supplier”
In addition to the urgent tasks in which HiFlux Filtration A/S involves konfAir, the two companies also have an ongoing everyday collaboration with stock items and ongoing orders:
– It runs almost completely by itself. konfAir always delivers on time. It is nice to have a supplier you can trust. They are the best supplier I have, emphasizes Ole Handberg and elaborates:
– I have a great collaboration with konfAir. It is both their flexibility and our communication. I get along well with everyone I meet from there - and that also influence the collaboration. They are good at advising on what we need for different projects.
Good communication leads to a strong collaboration
At konfAir, we want to take co-responsibility for the success of our customers. That is why short response time and good communication are essential in everyday life - and this is something Peter Vejvad and his colleagues always focus on:
– We sometimes ask ourselves what we would expect. We expect a quick response to avoid any uncertainty. We want to reassure our customers that we have everything under control.
In addition to the regular communication, konfAir also places great emphasis on taking responsibility for customers' companies. Among other things, this means that the solutions must be profitable and that any challenges and new tasks must be solved quickly:
– HiFlux Filtration A/S is a customer we have had for many years. We have a good relationship with them and a really good and regular dialogue. Over the years, we have made many projects for them. The latest is a filter bag in nylon instead of polypropylene, says Peter Vejvad from Internal Sales at konfAir.
– We make an effort to have the flexibility to solve the tasks quickly - even if it is only two or four pieces. It is possible because we have our own production. A task such as the new filter bag for HiFlux Filtration A/S was solved in a single day, Peter Vejvad explains and adds:
– We are an effective player. Which is significant for our customers to deliver quickly to their customer. It is a performance that is highly measured.
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Do you want to know more?
Do you have any questions about the difference between filter bags in polypropylene and nylon, or do you have our next development project ready? Then we look forward to hearing from you. You are always welcome to call us on/at +45 97 13 71 33 or write to konfAir@konfAir.dk